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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Misael Escalona Reyes

Misael Escalona Reyes

May 12, 2026

5  out of  5
rating by Misael Escalona Reyes
"Excelente oficina!! Lo recomiendo, Kathy Ruiz la mejor, siempre dispuesta a ayudar y explicarte todo y cuanto detalle necesites conocer, su amabilidad la caracteriza Excellent office!! I recommend it, Kathy Ruiz the best, always willing to help and explain everything and everything in detail you need to know, her kindness characterizes her"
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Enrique Rodriguez

May 11, 2026

5  out of  5
rating by Enrique Rodriguez
"Excelente atención equipo muy profecional,para mi agente Katty Ruiz mis infinitas gracias por ser tan atenta para conmigo siempre ayudándome a todo el equipo de State Farm sigan asi como un buen vecino💯"
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Steve Howell

May 7, 2026

5  out of  5
rating by Steve Howell
"Quick response to getting my new truck insured. Very easy to work with"
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Andrés Martínez

April 20, 2026

5  out of  5
rating by Andrés Martínez
"Excelente atención, siempre resolvieron mis problemas, buen manejo en español e inglés"
We responded:
"¡Muchísimas gracias por su excelente reseña, Andrés! Nos alegramos de que haya tenido una experiencia positiva con el equipo de Sarah Browning, agente de State Farm, aquí en Yorktown. "
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Cassidy Plucinski

March 12, 2026

5  out of  5
rating by Cassidy Plucinski
"Carol is so helpful and explains everything thoroughly! Very grateful for her help and expertise with switching to State Farm!"
We responded:
"Cassidy! Thank you so much for sharing your kind words about Carol; We love working with her too! We look forward to working with you and your family! "
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Francisco Vinueza

March 4, 2026

5  out of  5
rating by Francisco Vinueza
"Excelente servicio, me encanta conversar con ellos, me resuelven mis dudas y siempre tienen una excelente actitud y energía 1000/100"
We responded:
"Gracias Francisco!"
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Jen Douglas

January 28, 2026

5  out of  5
rating by Jen Douglas
"This office consistently delivers an exceptional experience. The staff are friendly, welcoming, and incredibly attentive, making you feel important and prioritized from start to finish. It’s clear they truly care about their clients and take pride in what they do. I have had the fortune to work with Crystal who is a star in her own right."
We responded:
"Thank you so much for your wonderful feedback! We're thrilled to hear that our entire team consistently delivers an exceptional experience and that you feel welcomed and valued every step of the way. Crystal is indeed a shining star, and we’re so proud to have her as part of our team. We’ll be sure to pass along your kind words to her and everyone in the office. Your appreciation means a lot to us and motivates us to continue providing the best care possible!"
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Jameva Dillard

January 28, 2026

5  out of  5
rating by Jameva Dillard
"The staff is always friendly and a joy to talk to. Glad I choose state farm. Crystal is AMAZING!!!! She always is a joy to work with and always has the answers to all my questions no matter how crazy they are."
We responded:
"Thank you for being so kind! You know we love working with you!! Bring on the crazy ~ we got you!🤗"
Profile photo of Jenn King

Jenn King

January 23, 2026

5  out of  5
rating by Jenn King
"It was time for me to shop for a better car insurance rate and I couldn’t be happier with Carol at State Farm. She made things super easy. Not only was it easy, she was able to cut my car insurance bill more than in half. I’m not just saying that either. I’m a good driver with no accidents or tickets and +5 points on my driving record. I was paying roughly 1,200.00 every six months that’s 200.00 a month for car insurance. That’s Crazy!! I didn’t even have full coverage on both the cars I own. Now my bill with State Farm is about 135.00 a month with full coverage on Both of my cars. And that 135.00 isn’t just for car insurance either that includes my home owners insurance as well. So all together I was spending 250.00 a month on insurance. Now I’m paying 135.00 a month thanks to Carol at State Farm. That’s a savings of 115.00 every month. Now I know everyone’s situation isn’t the same but if you’re looking to save some money get a quote from Carol at State Farm and see what she can do for you. It never hurts check I bet you’ll be glad you did. I know for sure I am. 😁"
We responded:
"Thank you Jennifer for trusting Carol and our office to help you protect what matters most to you! Welcome to our State Farm family!!"
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Jeff Martin

December 29, 2025

5  out of  5
rating by Jeff Martin
"Sarah and Crystal are WONDERFUL to work with!"
We responded:
"Thank you so much for your kind words! We’re delighted to hear that working with Sarah and Crystal has been such a positive experience. Our office takes great pride in partnering with business owners like you, drawing on years of experience to provide personalized, attentive service that meets your unique needs. We look forward to continuing to support your business and building a strong, lasting relationship!"
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Jennifer Lewis

October 8, 2025

5  out of  5
rating by Jennifer Lewis
"Carol was fabulous! So helpful! We are now paying 1/3 of our old home insurance cost!!"
We responded:
"Fantastic news Jennifer! So glad we could help you get great coverage at a great price. Looking forward to working with you !!"
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Sonja Leber

October 7, 2025

5  out of  5
rating by Sonja Leber
"Statefarm and the Sarah Browning location based in Newport News is fantastic. They have an employee there named Mrs. Carol Ann Fisher who could possibly be the best person ever at her job. She goes way above and beyond to make sure her clients are taken care of. Her communication and follow up is FANTASTIC as well. If you ever need anything she is always available. Trust me when I say that if you are dealing with other insurance companies or even dealing with other agents in Statefarm...you may wanna consider swapping to Sarah Browning and Carol Ann Fisher. You will not be disappointed"
We responded:
"Thank you so much for your kind words Sonja! We appreciate you and are happy to help you and your family!"
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Penny Fisher

October 5, 2025

5  out of  5
rating by Penny Fisher
"Excellent, knowledgeable team. Highly recommend!"
We responded:
"Thank you Penny! Loved helping you and glad to welcome you to the State Farm family."
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Donna S

October 3, 2025

5  out of  5
rating by Donna S
"Carol Ann has provided excellent customer service. She has gone above and beyond. Thank you so much for your patience with me."
We responded:
"Thank you Donna for trusting me with your insurance needs. I am happy to have you as a part of our State Farm Family!"
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Viola Nicholls-Allen

September 30, 2025

5  out of  5
rating by Viola Nicholls-Allen
"Crystal was absolutely wonderful, patient, informative, funny and really helpful."
We responded:
"Thank you for your kind words! We’re so happy to hear that Crystal made your experience wonderful with her patience, helpfulness, and great sense of humor. She truly goes above and beyond to support our clients, and we’ll be sure to share your compliments with her!"
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Jossy Iglesias

September 20, 2025

5  out of  5
rating by Jossy Iglesias
"Excelente servicio muy amable katty Ruiz"
We responded:
"Muchas gracias Jossy apreciamos tu opinion fue in placer atenderle. Gracias por elegirnos!"
Profile photo of Jonathan Tillman

Jonathan Tillman

September 15, 2025

5  out of  5
rating by Jonathan Tillman
"Sarah, Crystal and the team are GREAT! Coming from a small town I am use to having a personal rapport with my insurance agent. I've been able to establish this type of rapport with Sarah and her team - even now across state lines too. They are living up to the motto, "Like a Good Neighbor, State Farm is there!"... :-)."
We responded:
"Thank you so much Jonathan! Working with you is always a treat! Love your positivity! Appreciate you!"
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Oscar Ruiz

September 13, 2025

5  out of  5
rating by Oscar Ruiz
"Los recomiendo por su buen servicio, precios accesibles y más porque tienen atención al cliente en español!"
We responded:
"Gracias!! Oscar por su reseña y por elegirnos appreciators su opinion!"
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Haley Small

August 25, 2025

5  out of  5
rating by Haley Small
"Mrs. Browning absolutely deserves 5+ stars. She was extremely helpful & went beyond what most agents would do to help & gave great advice. She was extremely positive, upbeat & charming in the best way. If anyone's looking for a new agent I would recommend her in a heartbeat."
We responded:
"Thank you Haley! I enjoyed talking with you and look forward to helping you more in the future. "
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Esthefani Amaya

August 19, 2025

5  out of  5
rating by Esthefani Amaya
"Excelente servicio, Katty muy amable y atenta explica muy detalladamente cada servicios que ofrecen ."
We responded:
"Muchas Gracias por depositar tu confianza en nosotros, tu opinion es importante y asi poder ayudar a mas Hispano hablantes como tu! 🤗"
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A Google User

August 14, 2025

5  out of  5
rating by A Google User
"This was the Best Experience i have ever had with insurance. Crystal was the absolute best .Her knowledge , consideration and kindness just overwhelmed me with gratitude. And she saved me a Fortune. See her as soon as possible to save hundreds"
We responded:
"Kai, thank you for the kind review. It was so nice meeting you and helping you save! I look forward to working with you more in the future. "
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Tim Treas

August 1, 2025

5  out of  5
rating by Tim Treas
"Absolutely the best customer service iv had to date so far!! Continue to be great and thank you for everything!"
We responded:
"Thank you for the kind words Tim! We enjoy working with you and your family and look forward to more opportunities to help in the future. "
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Seth Sto

July 14, 2025

5  out of  5
rating by Seth Sto
"Crystal is the definition of Wonder woman. Crystal and Sarah's office will find you the best quote you can find. I've been with State farm for years and will continue for the rest of my life. Seriously the BEST insurance company. I love state farm so much and thank you so much!"
We responded:
"You know Crystal keeps her cape and lasso nearby at all times! Thank you for your 5-star review and your kind words about Crystal and my whole team at the office. We are very happy to be your good neighbor and look forward to talking with you soon!"
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Earica Henderson

June 29, 2025

5  out of  5
rating by Earica Henderson
"Great experience with this office. I started with life insurance with them and then did my home and auto. They helped me save a ton while getting better coverage! Everyone is always so helpful and friendly and I always tell my friends to give them a call."
We responded:
"Thank you for trusting us to help you! We really enjoy working with you as well and we’re happy that we found a way to offer the protection your family needed. "
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Shari Drake

June 21, 2025

5  out of  5
rating by Shari Drake
"Carol Ann Fisher at State Farm has been absolutely wonderful! She has helped me navigate adding my teen driver, my flood insurance, and many other tasks. She is always quick to respond and has a wonderful attitude!"
We responded:
"Thank you so much Shari, we appreciate your review! Always on hand to provide answers for your concerns. We are here to help!"