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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Larry Holland

September 11, 2023

5  out of  5 rating by Larry Holland
"Crystal and the Sarah Browning office were absolutely amazing in resolving issues I was having with insurance after purchasing my first home. She was extremely kind and very informative. I would highly recommend them to all of my friends and family."

Ashleigh Ramos

June 1, 2023

5  out of  5 rating by Ashleigh Ramos
"Great customer service. Thank you Katty for making everything easy and taking your time to step me through the process of switching over my insurance!"

Rosemary Whitbeck (jnlsmom)

May 10, 2023

5  out of  5 rating by Rosemary Whitbeck (jnlsmom)
"I couldn't of ask for a better agent. Her agency are very friendly and understanding. Highly reccoumend."

Leigh Mitchell

May 6, 2023

5  out of  5 rating by Leigh Mitchell
"I am so grateful to be a Sarah Browning, State Farm, customer! The whole team jumped into action when I needed additional business coverage quickly. Sarah, you and your team are rockstars! Thank you so much!"

Jodi Dean

March 17, 2023

5  out of  5 rating by Jodi Dean
"I couldn't ask for a better Agent! Sarah and her team are fantastic and very knowledgeable. They are very responsive, deeply connected to our community and are an absolute pleasure to work with. HIGHLY RECOMMEND!"

Deborah McPherson

February 21, 2023

5  out of  5 rating by Deborah McPherson
"I am most grateful for yet another year of exceptional service from agent, Sarah Browning & her team! Sarah has been helping my family with their insurance needs since opening her agency in Newport News. Having a good insurance agent is imperative these days. We have found that in Sarah & are so appreciative that she & her team always go above & beyond to provide us with their expertise."

chef ette

September 26, 2022

5  out of  5 rating by chef ette
"Extremely helpful, kind office staff. I panic every time I need to deal with insurance issues no matter how small. They've always been patient with me and always eased my jangled nerves, and have seen me through the storm. Sarah and Gwendolyn are amazing agents to work with. Thank you for your help."

Ashley Hoyt

September 21, 2022

5  out of  5 rating by Ashley Hoyt
"I have been with the Sarah Browning branch of State Farm for over 10 years and I have been very pleased with the service I receive from the wonderful people in this branch. Crystal has always been the one I go to whenever I have any questions or concerns or I need help. She is absolutely amazing! She remembers my name every time I come in and always asks me how my children are doing. My favorite part about this branch is how involved and caring everyone is. I would highly recommend this branch to anyone looking for amazing auto insurance coverage with friendly representatives."

Jeff Gouger

June 24, 2022

5  out of  5 rating by Jeff Gouger
"I approached Sarah about quoting my Business Insurance coverage and the Workers' Comp policies. I didn't have a relationship with the last insurance company and when their renewal came in with what I thought was a high price, I decided to look around. Sarah took my information over the phone and I sent her some additional requirements via email on a Friday. The following Monday evening I had my quote, which saves my business a lot of money. I am very happy with the switch to State Farm, knowing I have a local agent who is only a phone call away for any questions I may have."

Jorge Matos

June 22, 2022

5  out of  5 rating by Jorge Matos
"I have had my auto and home insurance with Geico for over ten years, and I switched them to State Farm. I have received very good assistance from Miss Katty. Miss Katty worked professionally to meet my demands and expectations, she has been politel and very patient with me. The lady who answers the customer service phone, Katty and Sarah make a good team."

Cristobal Hernandez

June 14, 2022

5  out of  5 rating by Cristobal Hernandez
"Excelente servicio al cliente en español, muy bien explicado y excelentes ofertas, pregunta por Katty!!!"

Jinelle Reynolds

June 1, 2022

1  out of  5 rating by Jinelle Reynolds
"Not particularly interested in keeping their customers. I would go with another insurance office other than this one. Annette has an attitude on and off. If you catch her on a good day though she is great. I also dont recommend having insurance at the same office as any of your family members who have a different property if you decide to go with this office. Sarah Browning is 100% NOT the way to go and Ive never met someone in the industry who cares less about the consumer and actually wants to keep their business. I also 100% guarantee you she has zero idea why we even left her specific office, because thats how much she pays attention to her consumers. Edited to add: She never called after she responded to this review that she would call. She went ahead and processed my cancellation of home insurance with her and her office with communication via email but still never asked why or even seemed to care why we were canceling. It 100% shows the mentality that they dont care about their consumers, because there will just be another one around the corner."

Chad Bishop

April 24, 2022

5  out of  5 rating by Chad Bishop
"Crystal was super helpful!! Amazing service!!"

Ronda Oconnell

September 13, 2021

5  out of  5 rating by Ronda Oconnell
"Been with State Farm for 42 yrs. Sarah’s office by far is the best."

Idaelbis Pérez

March 27, 2021

5  out of  5 rating by Idaelbis Pérez
"Exelente atención y buena calidad, recomendable 100 %, y aun más porque hablan español y no me quedó con ninguna duda, 👍"


March 10, 2021

5  out of  5 rating by RNGSUCKS
"I called State Farm about my quote for homeowners insurance. Mr. Niko was the representative to help me with everything. He was very responsive to getting back to me with any questions that I had. It took me a few days to get what I needed for him to process the quote over. I respected my hours of work and my time to sleep. We stayed in contact through text and he was replying back to the text within hrs with the progress of everything. I’ll recommend Mr. Niko to anyone trying to get State Farm...."

Sonya King

February 17, 2021

5  out of  5 rating by Sonya King
"I’ve been with State Farm for a few decades now. Recently, I needed to add additional policies as well as increase current coverage, and I’m grateful that Jordon Dinsmore was the one helping me out. I got exactly what I needed. She’s knowledgeable, reliable, AND she somehow lowered my premium even though my coverage increased! I only want to work with her from now on. Thanks Jordon! Woohoo!!"

Mallory Black

January 22, 2021

5  out of  5 rating by Mallory Black
"Been apart of the State Farm family for a handful of years. From day 1 the Sarah Browning Team has continued to be unmatched, reliable, professional individuals. Highly recommended Ms. Crystal. She truly makes you feel like family who will always take care of you!"

Steph Freeman

December 14, 2020

5  out of  5 rating by Steph Freeman
"Crystal is amazing she always has an answer for me!!"

Carrie Daley

December 1, 2020

5  out of  5 rating by Carrie Daley
"I was very pleased with the way I was treated by Nikolas. He was pleasant to deal with and also very quick and professional. I would recommend anyone who needs help with their insurance call this agency."


November 16, 2020

5  out of  5 rating by Rebekah
"We have been using State Farm for years. We have life, rental, home owners, and auto insurance through them. Sarah Browning's office is the best. They always answer the phone and are very responsive. Whatever I need, they get to it quickly. We have needed policy information emailed and faxed and they always get it done efficiently. Recently, we added my teenage daughter to the policy and they bent over backwards to try to get us the best rate and emailed me all different ways to add to our discounts. We have been very pleased with their service and professionalism."

Tiffany King

October 28, 2020

5  out of  5 rating by Tiffany King
"If you are looking for insurance I would highly recommend State Farm. I have had the pleasure of working with Katty and Sarah and the customer service has been awesome. The both of them are professional and they take the time to answer any questions that you may have."

Irma Roberts

September 12, 2020

2  out of  5 rating by Irma Roberts
"The representative provided incorrect information regarding my policies. When I challenged him regarding the information he reviewed the information online and noticed his errors. After a couple times of this back and forth dialogue I told him that I would contact their headquarters for accurate information."

LaShone Gregory

March 31, 2019

1  out of  5 rating by LaShone Gregory
"I don't even know where this is once again, just keep showing up on my timeline"

LaShone Gregory

March 27, 2019

1  out of  5 rating by LaShone Gregory
"I haven't been here"